GIBSON LANE PRACTICE

Practice Complaints Procedure

The practice operates a complaints procedure which meets NHS criteria. Copies of our procedure are available at reception. If you have any comments or complaints about the service received by a GP or staff member working in this practice, please let us know. Complaints should be addressed to:

The Practice Manager, Mrs G Collins, at Gibson Lane Practice, Kippax Health Centre, Gibson Lane, Kippax, Leeds LS25 7JN.

Patient Confidentiality And Data Protection

The practice computer is registered under the Data Protection Act and strict confidentiality is maintained. All staff are bound by strict rules in this regard.

THE PROTECTION AND USE OF INFORMATION WE HOLD ABOUT YOU

When we ask you for information this is to enable us to give you the best health care and treatment.

We then keep this information, together with details of your care, because it may be needed if we see you again, and some of it we will need to pass on to others concerned with your care.

There are times when we may use some of this information, in an anoynmised form (ie no patient names), for other reasons. These are, for example:

• To help us protect the health of the public


• The efficient running of the NHS, ie planning for the future


• Training staff


• Carrying out medical and other health research approved by the Local Research Ethics Committee

Sometimes the law requires us to pass on information, for example to notify a birth or death.

We would also like you to be aware that:

• If you wish your relatives or carers to be kept up to date with the progress of your treatment please discuss this with the doctor or nurse delivering your care.


• The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner.


• Everyone working for the NHS has a legal duty to keep information about you confidential; anyone who receives information from us is also under a legal duty to keep it confidential.


• You have a right of access to your health records.


• If at any time you would like to know more about how we use information about you please ask to speak to the practice manager.